Privacy Policy
How Der LG collects, uses, and protects your information when you use our website, mobile application, and related services.
We don't sell your data
Your personal information is never sold to advertisers or third parties.
You control your account
Access, correct, or delete your data at any time by contacting us.
AI conversations are processed
Chat messages to the AI Planner are sent to trusted providers to build your itinerary.
Introduction
DER LG (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and related services.
Information We Collect
We may collect the following information:
- Name and profile information
- Email address
- Account login information
- Saved destinations and itineraries
- Travel preferences and interests
- Messages submitted to the AI Trip Planner
- Device, browser, and usage information
- Analytics and performance data
How We Use Your Information
We use the information we collect to:
- Create and manage user accounts
- Provide personalized travel recommendations
- Generate AI-powered itineraries
- Save favourite destinations and trip plans
- Improve platform performance and user experience
- Respond to support requests
- Protect the security of our services
- Comply with legal obligations
AI Services
Messages submitted to the AI Trip Planner may be processed by trusted third-party AI providers in order to generate travel recommendations and itineraries.
Please avoid submitting sensitive personal information — such as passport numbers, financial details, or medical information — through the AI chat system.
Data Security
We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure. You share information with us at your own risk.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your account and data
- Withdraw consent where applicable
- Contact us regarding privacy concerns
Children's Privacy
DER LG is not intended for children under the age of 13 without parental supervision. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
International Users
By using DER LG, you understand that your information may be processed and stored on servers located in different countries where our service providers operate. We take reasonable steps to ensure your information receives an adequate level of protection wherever it is processed.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact Us
If you have questions regarding this Privacy Policy, or wish to exercise any of your rights, please contact us.
Data controller
Der LG